Policies

Rocking L Boutique Return Policy

We want you to love your purchase, but if something isn’t right, we’re here to help.

📦 Return Timeframes

Online Orders: Eligible for return within 30 days of delivery.
In-Person Purchases: Eligible for return within 10 days of purchase.
Gift Receipts: Eligible for return within 30 days of receipt.

📬 Return Process

To start a return, please email us at rockinglboutique@gmail.com.
We’ll provide a return shipping address.
Please note: Items sent back without prior approval will not be accepted.

🚨 Important Notes

Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase.
If the return is approved:
- Refunds to credit/debit cards are processed within 10 business days.
- Cash/check payments will be issued as store credit.

🔄 Exchanges

Need a different size or item? Email us right away at rockinglboutique@gmail.com for the quickest assistance.

🛠 Damages or Issues

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, email us immediately.
We cannot issue a refund for damaged items unless we are contacted before the return is initiated.

🚫 Non-Returnable Items

We cannot accept returns for:

Sale items
Gift cards
Custom/personalized items
Beauty and personal care items
Perishables (e.g., food, flowers, plants)
Hazardous materials or flammable liquids

Questions about your item? Email us and we’ll be happy to help.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, refunds are processed to the original payment method (or store credit for cash/check) within 10 business days.
Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at rockinglboutique@gmail.com.